What our Customers say...


Can't really express how happy I was with Chad and his crew at SERVPRO. After a big storm here in Saginaw, my neighbors tree fell on my house and my basement flooded. Chad took care of everything and was very accommodating when I mentioned I had really bad social anxiety. Not only was everything taken care of and fixed, but they also provided me with resources for other re-model projects that weren't even part of the damage. Awesome service and I would highly recommend! 

Very happy with experience. Did what I expected and asked in their service. Very good service in a timely manner. Very polite would recommend. 

Excellent service. Best phone call I ever made!! 

Chad was very awesome. Communication was extremely helpful. 

Tim Kenel was amazing with all the restoration work. Really appreciated his experience and customer service. 

Chad was great. Stayed on top of entire project and was very impressive.  

I wish to thank Mr. Doug Stewart for his professionalism and attention to detail. He was very considerate of my wishes and communicated very well. 

Doug was great to work with. 

Doug was responsive, professional, and always tried to make me happy with the job and its progress. When delays arose, he quickly let me know why and updated me with the new timeline.  

Luckily Tim Kenel helped us through this disaster with professionalism and ease. I must add that Jim was extremely helpful and professional. He’s the best at what he does. Thank you! 

Zach was awesome to work with. We had no issues and he was very accommodating.  

Dave called and answered all of my questions during this whole process and put my mind at ease. 

Chad was great and worked around my schedule. 

My SERVPRO team – Kasey, Kristy, Jamie, and Rodrick – thank you for the prompt service for removing the flood water from my basement. The team members were kind, courteous, and respectful in assisting me. 

Tim Kenel did an excellent job. He kept me informed and answered every question that I had. Did a great job rebuilding my kitchen. 

Patsy and Lisa did a great job! 

Jason and Shane were awesome! 

Chad did a great job with dealing with the job to its entirety!! Will recommend Chad for future work. 

Zach is great! 

Tim was great! 

Annabelle, Lisa, and Jody were amazing! 

I would recommend SERVPRO to all my family and friends. 

We were very pleased with the excellent work. Above all, our special appreciation to Tim Kenel, Project Manager.  

Chad was the best to work with. Great guy! 

Fantastic response time and crew! 

Tim did a great job! 

Many thanks for your prompt service! 

Great job to Lisa, Patsy, Jody, and Annabelle! 

Dave Sova was friendly and helpful through the entire process. 

Great company and very accommodating! Friendly staff and highly recommend. 

Jason and Alex were great! 

Got here fast and dried out the basement. Professional team who communicated with us for the whole process. 

Wonderful service. Special thank you for Rodrick, Jeff, and Eric. 

SERVPRO went above and beyond taking our hand and walking us through a year and a half long fire restoration. Solid, dependable, super-knowledgeable, and capable workers made what could have been a dark time in our history an easy and pain-free process for us. We will forever be grateful! 

SERVPRO did an excellent job restoring my home after a fire. They took care of everything for me such as the contractors doing different jobs. They were excellent contractors. I would recommend SERVPRO to everyone! You cannot go wrong with SERVPRO! They are the best! Tim Kenel treated my home as if it were his very own and the completed job reflects that!! My home is beautifully restored!! With sincerest gratitude, I thank you SERVPRO and Tim Kenel!! 

My wife and I had a house fire back in October of 2020. It took 5 months for SERVPRO to completely rebuild the inside of our home. They did a fantastic job, and we are so happy with the outcome. Our estimator, Tim, was awesome to work with and was very on top of things throughout the process. Tim’s carpenters were outstanding and display a true high quality of craftsmanship. I highly recommend SERVPRO to anyone. 

Quality repairs and remediation. 

Very professional. Cleaned carpets well and were on their way. Fast, friendly, and efficient. Carpets look great! 

SERVPRO arrived on scene at our house fire immediately, and from that first hectic day until the beautiful rebuild they did an AMAZING job. Dave Sova and his crew, through a pandemic, gave our family back our home, but even more, our hope. Every aspect from the original cleanup to the final construction was professional. Thank you so much to everyone from SERVPRO, especially Mr. Sova, on a job well done! 

I woke up to an awful phone call. I had David Sova from SERVPRO out. He got my business boarded cleaned and ready to open back up the within 7 hours. Absolutely amazing service. I can’t believe how much pain they took away. I can’t explain how scared we were and how much better we feel. Thank you.

Lightning-fast response and visit to my home. They got ahold of my insurance and by the next morning, I had a crew working on my water damage. They were very considerate and professional. 

Jake responded to my claim quickly, worked with my insurance company, and provided service the next day! l was very impressed with Rodrick and Dale. They worked hard in a tough environment to clean up a sewer mess in my crawl space. l am extremely thankful that SERVPRO came to my rescue!! 

Josh and Seth are great to have at my home drying out my basement. They are timely, polite, informative, and effective!

Quick response to water damage. Josh and Seth were professional and helpful handling the first phase demolition. Josh reassured us the SERVPRO renovation team will put us back together. 

The gentlemen that came to my home, Rodrick and Paul were very kind, courteous, and extremely helpful. They explained what happened and what needed to be done. They made me feel so at ease. 

SERVPRO was excellent. From Jake, who came to the house first, to Josh the crew chief, and Paul who took take of our problem. Very professional, very careful around the house, and cleaned up everything before leaving. Highly recommended them. 

Our SERVPRO crew, Paul and Nick, did a great job for us. We had 8 feet of water in our finished basement during the flood, but once we had the water, carpet, and drywall out they were able to come in and did a great job with the cleaning and drying process. Paul and Nick were polite and professional, and kept us informed of how the drying process was going. We had a SERVPRO crew in after the flood of June 2017 and have been pleased with their work. If we ever need water damage reclamation services again, we will call SERVPRO. 

Yes, I would recommend SERVPRO. So far, they have done a wonderful job. Josh and Rodrick did a wonderful job. When they said they were going to be here, they were here. Josh was a really nice person. I will want Josh again if I ever need help again, which I hope I don’t have to go through this again.  

Dale and Rodrick are a great team. They worked fast and efficiently. The library carpets look like new and for 20-year-old carpets that's wonderful. Would have them do my home!! 

Josh and Rodrick were fantastic! They did a great job and were extremely polite and considerate. I would recommend them to everyone.

Great communication throughout the process. Fast and efficient work! 

Hats off the team for the recent cleanup of water damage at my house. The day-to-day check-ins are great customer service to keep the homeowner up to date! I was well informed by the Project Manager Jake Michaels with suggestions and answers to my questions. The crew leader Josh that started the cleanup was very helpful to explain what the process was all about. Dale and his coworkers were very courteous and helpful every day they stopped by. I highly recommend them if something ever goes wrong as a homeowner!! 

Woke up this morning to water in the basement. More water than we ever had before. We called SERVPRO and they were out by 1:30 p.m. Cleaned and set fans and dehumidifiers out. Both Josh and Annabelle were very helpful, professional. I would use them again in an emergency. Great job!! Thanks Josh, Annabelle, and Rick. 

SERVPRO has mitigated water damage in two of our houses now. They arrive the same day you call and are great to work with through insurance! Highly recommend them!

SERVPRO did it again for us! From beginning to almost the end, very pleased with their service and their team. Thanks guys!!

5 stars for Dave. He is very responsive and very pleasant to talk to. These guys always come through when I call. We’ve had them out several times. Always back their work. 

I've often wondered, does anyone ever read reviews? I'm a retired veteran, was in emergency need of roof repair right in the middle of winter. I received a call from SERVPRO, was told "Don't worry, everything will be fine, we got it covered." From inspection, work authorization, matching shingles, and job completion, the holes in my roof and the water damage were completed in a fast professional manner. My family and I couldn't be happier with SERVPRO. Thank you, Scott, Tim, and the entire roofing crew who did the entire roof in 5-6 hours, during the winter. Simply AMAZING!!!! This is the company that will take care of you. 

Thank you, Mark Ginter and Cathy Schmidt, for your very thoughtful, kind, and professional help in our time of stress for soot clean-up. You were very thorough and made sure we were happy with the job. You were very prompt in helping. I can't say enough good things about these two and SERVPRO of Saginaw. 

We had a fire in an apartment building in June. Called SERVPRO. They were there in a few hours. The cleanup went so well we hired the company to do the rebuild. Tim was easy to work with and handled any problems professionally. The apartments are finished and look great. I would recommend this company to anyone. 

Thank you for your outstanding and prompt clean up job at MCC's Southern Lakes Branch! We appreciate your efforts and will definitely recommend your cleaning services to others!

Kudos to Jeff for all his hard work and Matt for making this cleanup process a whole lot easier. Highly recommend them!

SERVPRO responded so quickly, so completely, so politely, and so perfectly that I wish I could give more than 5 stars! Thank you to your entire staff!

From Bob Jewel to the crews who helped daily to mitigate the damage caused by my hot water heater leak, I couldn’t be more appreciative of their hard work all on my behalf. They were thorough, considerate, and focused on resolving a very difficult situation. I was comfortable having them in my home and am confident in everything they did. I will be using SERVPRO to complete the restoration and have already met with Chad Hages on planning all the fixes! I am equally impressed with the relationship they have with Tyler Chesley, my Auto Owners representative. While I have never been through anything like this before, I feel well taken care of. Thank you! 

What a wonderful crew! Our job was expansive and so dirty but when they were done it was as close to new as we will ever get. They showed up on time and were courteous. Definitely recommend! 

Chad Hages – Project Manager, consistently followed up with me on the phone to let me know how the process was advancing and remedy any concerns in a timely matter. Their attention to detail was outstanding and cleanup was immaculate each time before leaving. 

What a terrific job SERVPRO of Saginaw! I can't praise them enough for their efforts! They also knew how to treat, remove, and safely handle the mold problem. A lot of people think they can get rid of the mold themselves, but it's not easy to do. Sometimes you can't even see it. Call these guys! They do it right!

I could not ask for a company to be more courteous, helpful, TRUSTWORTHY and polite like the Saginaw SERVPRO franchise is. It is a relief to know that there are still people that care and take pride in their work. To know I could completely trust them entering my parent's home and that I did not have to be there every step of the way was a big relief. I thank SERVPRO of Saginaw franchise from the bottom of my heart. I am so very grateful for each and every person that helped through the process. 

I just wanted to say thank you to your team for taking such good care of one of my co-workers. Chad, a manager at one of the stores I support, had a very bad skunk problem and the account manager for SERVPRO has been an absolute pleasure to work with and has gone above and beyond to take care of him. Just thought I would let you know so you can give kudos to the account manager that has been taking care of him. Thank you again! 

I've had several close friends/family/co-workers that used you and your team and everyone has been more than happy.

I had a tree come through my roof and SERVPRO called right away and came out the same day to tear my whole bedroom apart and cover my roof. Brandon was a great project manager and even made it fun even though we were nothing but frustrated with the situation. I love the way my house has turned out. They did a GREAT job! I highly recommend them! 

My basement flooded during the June storms that recently hit Mid-Michigan hard. Shandon from SERVPRO was wonderful to work with. He was honest, courteous, and did a great job. I had my floors, ceilings and vents treated for mold. I would highly recommend this company, as they also value the art of customer service. 

Sheldon and Steven are top notch workers and great people in general. They treated both us and our home with the utmost respect. They were extremely polite, very hard working, and very thorough. I will not hesitate to recommend them to everyone I know. We have (recently) had many contractors working on our home, and they are the best of the best! 

I am very pleased with the work that was done to remove the mold in my basement. 

What a fantastic team! The extensive water damage to our building overwhelmed us until SERVPRO showed up. Your signs say "Fire & Water - Cleanup & Restoration" - you should add "professional and emotional" restoration as well. Wouldn't have made it through last week without you. Thank you from Riverfront Medical Realty. 

I recently bought a restaurant that had been shut down for a while and was hoping to get it opened back up. However, the major problem with getting my health permits approved was some mold damage in the refrigerator, freezer, and dishwasher area. One call to SERVPRO of Saginaw and they were able to get it all completed in a matter of hours. What an awesome team. Great job SERVPRO.

Your company, SERVPRO of Saginaw, is super! The people you sent out after I called were better than expected. Having someone who answers your phone calls and can actually tell me what to expect and it be true was the icing on the cake, though. That lady needs a raise! 

I'm impressed with what excellent, caring workers your company hires. I'm glad I called you.

They were very professional and did not waste any time completing their job - very satisfied with their work. SERVPRO got us up and running so we could be open the weekend of Car Fest...which is a busy one for us. 

Dale handled the restoration of my family home with excellence. I remember how sad I was to see all I owned in a complete disastrous state. All my concerns were addressed...The most comforting part was each step was explained and resulted in removed stress along the way. He kept me informed on every detail, large or small. I appreciate all the work that Dale and the SERVPRO team did in making this experience an enjoyable one, despite all that took place. 

SERVPRO is it great professional company. They have cleaned up Arrowwood Elementary in Saginaw Township twice in the last 18 months when we have flooded out due to heavy rains. They are professional and do a fantastic job. I commend them for all their hard work.

I've been in property management for 28 years and your guys are the best I've worked with. Bob, your Water Mitigation Manager, is just the best. 

Jared is awesome! Thank you all for all you did. You guys do a great job. I would recommend you to everyone, but I hope I don't have to.

I have heard positive reviews from a number of my customers regarding SERVPRO’s communication during the August rainstorms and flooding. SERVPRO kept in contact with homeowners about their response time and if anything changed in the schedule, SERVPRO let everyone know. One of your competitors was making promises about response time and not following through or communicating with customers, so this meant a lot to our agents during such a stressful event. 

Guys showed up within 15 minutes from placing the call. EXTREMELY SATISFIED with both Bob and Jonathan. Polite and professional. 

Dale (project manager) was incredible. What a wonderful young man who came with a small army of subcontractors that were helpful, courteous, and polite. I would recommend everyone who came into my home for future work to my family, friends, and church members. SERVPRO is a great company that employs great people. Thank you for all your help. 

Best service ever. Great job Dale and team. Dogs say 2 paws up!

Should we ever need restoration services [again], SERVPRO of Saginaw will be our number one choice because of the kindness of your staff, as well as the quality of work that you do. 

The ceiling repair was excellent, the crew worked cleanly. The boss, Scott, was helpful and workers friendly. 

From beginning to end, the SERVPRO staff was professional, thoughtful, careful, helpful, and above all, considerate. The water specialists, the floor removal crew, the furniture movers, the floor replacement crew, the condo cleaners, and the vent cleaning crew were all coordinated perfectly to meet our important deadline. 

Lori was wonderful to work with. Highly recommend her. A+