SERVPRO of Saginaw / Bay City Employee Photos

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SERVPRO of Saginaw / Bay City

Our professional SERVPRO team is always here to help. We are the cleaning masters! We have been serving the Greater Saginaw community with fire & smoke restoration, water damage cleaning, mold remediation and trauma and crime scene cleaning since 1996.

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Randy Miller

Randy is a Owner and President of SERVPRO of Saginaw / Bay City. Randy is a highly award winner franchisee and recently won the 2019 Franchise of the Year. His franchises have been leaders within SERVPRO for the past 15 years, earning recognition as an Extreme Team Member of the Disaster Recovery Team. Randy has been in the restoration and construction industry for over 20 years. He has obtained certifications from The Institute of Inspection, Cleaning and Restoration Certification in Water Damage Restoration Technician and Applied Structural Drying. He maintains a Hazmat certification and a Michigan builder’s license.

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Sheldon is a graduate of Central Michigan University with a degree in Construction Management. Before coming aboard full time in January 2015, Sheldon worked in the industry for seven years. As a member of the ERT Team, Sheldon works as the commercial large loss project manager, as well as the manager for our specialty division including Mold, Lead, asbestos, and industrial cleaning. He is certified for lead remediation, clandestine decontamination and has IICRC certification in Water Damage restoration, applied structural drying and applied microbial remediation. Sheldon is also a licensed asbestos contractor/supervisor in the state of Michigan.

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Shandon is a Priority Responder for the SERVPRO Disaster Recovery Team. Shandon has been in the restoration business for over 8 years. He earned his Bachelor’s Degree in Business, Sales and Marketing from Western Michigan University. In his role as a Priority Responder, Shandon has responded to various catastrophic events including Hurricane Harvey, Hurricane Irma, Ohio flooding, forest fires in Alberta, and various events throughout the country. When not on the road, Shandon also works as a Project Manager and produces lead and asbestos jobs. He is certified in Lead, Asbestos, and Mold Abatement, and also maintains a Michigan Builder’s License. 

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Eric has been a Business Manager, a mentor, and a team leader in the Metro-Detroit area for nearly 30 years. He’s worked as a General Manager in the restaurant industry managing 150 + employees in multiple locations he most recently managed a staff of 175+ employees as an Area Supervisor for a fortune 500 Company before joining SERVPRO. Eric joined the SERVPRO team in 2019 as a Disaster Recovery Operations Manager. He jumped in and immediately earned his IICRC Water Restoration Certification, and GLSTC Safety Certification. Since then, Eric has Coordinated and Managed large-scale cleaning projects for COVID-19, as well as fire & flood projects throughout the Midwest, including a 500-year flooding event. Eric’s diverse skill set makes him a perfect fit for the emergency services industry.

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Paul worked in the industrial paint field for over 20 years as both a specification expert and managed a staff of 100 in his capacity as VP of Operations. Paul joined the restoration field as a General Manager in the restoration industry. He received his advanced restoration designations of Certified Restorer (CR) in 2003, CMRS in 2001 and advanced ICRA Training. Paul has performed and managed large-scale, multi-million dollar projects in the areas of structural drying, mold remediation, fire and flood losses, and technical restoration, in Florida, Illinois, Indiana, Iowa, Louisiana, Michigan, Nebraska, New Jersey, North Carolina, Ohio, Texas, and Wisconsin. Paul is a licensed builder in Michigan and a Certified General Contractor (CGC) in Florida.

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Derek Niederquell

Derek Niederquell, Western Michigan alumni, joins SERVPRO with over 20 years of experience in the restoration and cleaning industry and serves as our Director of Growth and Operations. Throughout his career, Derek has held numerous leadership positions including Operations Manager, Brand Leader, Director, and Regional Manager. Derek holds multiple certifications through the IICRC and has lead and assisted with many natural disasters including Hurricanes: Irma, Harvey, Matthew, Michael, and Florence; he also helped manage the Camp Fire in Butte County, CA and Polar Vortex in Boston, MA.

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With over 15 years experience in the disaster recovery and restoration arena, Chris currently serves as our Abatement and Specialty Mitigation Operations Manager. In this role, he oversees all Asbestos, Mold, Lead and Hazardous Material abatement projects. Throughout his career, Chris has amassed a great deal of abatement services experience in hospitals/health care, K-12 schools, colleges and universities, manufacturing facilities and commercial office buildings. He is certified in Water Damage Restoration (WRT), Applied Structural Drying (ASD), Applied Microbial Remediation (AMRT), Carpet Cleaning (CCT), Carpet Repair & Reinstallation (CRT), Odor Control (OCT), and he holds a Master Water Restorer accreditation. Chris also maintains a HAZWOPER license, and he is a licensed Asbestos Contractor/ Supervisor within the State of Michigan. Other Certifications include Lead RRP, ASCR Certified Crew Leader, ASCR Mold Remediation Technician, Master Fire & Smoke Restorer, and Master Water Restorer.

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Mike joined SERVPRO Disaster Recovery Team with more than two decades experience in the construction industry. Working through 2007 in residential construction, he has spent the last 10 years in commercial mitigation and insurance repairs. Mike has earned his WRT and ASD certifications along with a MICRO certification in mold. His experience has also included serving as an Operations Manager for four years before transitioning into a Project Manager role. He continues to work directly with insurance carriers through estimating and consulting services on large commercial losses.

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Kendra worked in the industrial equipment industry for 13 years before joining the SERVPRO Disaster Recovery Team. In her role as Sales and Marketing Manager, she is responsible for developing business in our Saginaw and Detroit franchise areas. Her project experience includes disaster recovery services in commercial and residential facilities. She also holds ICRA and GLSTC Safety certification. Kendra has responded with our team to natural disasters such as Hurricane Florence, Hurricane Michael, and local flash-flooding events. When Kendra is not working, she enjoys spending time with her family and friends.


Matt has been with SERVPRO for 7 years and is currently our Mitigation Operations Manager. He oversees the Water Mitigation, Contents, and Structure Cleaning departments. Matt graduated from Ferris State University with a Bachelor's degree in Construction Management. He is certified in Water restoration (WRT), Applied Structural Drying (ASD) and Fire and Smoke Restoration (FSRT)

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Shawn is a proud graduate of Northwood University and is passionate about community involvement. He has experience in commercial real estate and property management within several malls throughout the mid-west. Shawn is responsible for developing business throughout the Midland, Michigan area, as well as helping provide assistance to those during major storm and disaster periods.

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Growing up with a salesman for a father, Cindy has always had a passion for sales and customer service. Cindy currently works for SERVPRO as a Residential/Commercial Account Representative that she really loves. Prior to SERVPRO, Cindy worked with Hurley Health Services (HHS) as the Marketing & Occupational Health Specialist. Cindy was the Director of the Institute for Medical Simulation (IMS) at Mott Community College from April 2009 to November 2016. Under Cindy’s direction the IMS has been instrumental in providing simulation training for healthcare professionals and advanced responder training for various companies and community organizations. Prior to working at Mott, Cindy worked in healthcare for 18 years. She has a bachelor’s degree in Business Communication and an associate degree in Interpreting for the Deaf. Cindy is active in a variety of civic and community organizations including Employer Support of the Guard and Reserve (ESGR), The Friends of the Mott Library, and The American Cancer Society. She is a member of the Shiawassee County and Durand Chambers. She serves on the advisory committee for the EMT class at Genesee Career Institute.