SERVPRO of Saginaw / Bay City Employee Photos

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SERVPRO of Saginaw / Bay City

Our professional SERVPRO team is always here to help. We are the cleaning masters! We have been serving the Greater Saginaw community with fire & smoke restoration, water damage cleaning, mold remediation and trauma and crime scene cleaning since 1996.

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President and CEO - Randy Miller

Randy is an award-winning franchisee, recently winning the 2019 Franchise of the Year and winning the 2004 Pinnacle Award. His franchises have been leaders within SERVPRO® for the past 15 years, earning recognition as an Extreme Team Member of the Disaster Recovery Team.

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Director of Growth and Operations - Derek Niederquell

Derek Niederquell, Western Michigan alumni, serves as our Director of Growth and Operations. With over 20 years in the restoration and cleaning industry, Derek has held numerous leadership positions including Operations Manager, Brand Leader, Director, and Regional Manager. Derek holds multiple certifications through the IICRC and has led and assisted with many natural disasters including Hurricanes: Irma, Harvey, Matthew, Michael, and Florence; he also helped manage fires and winter storms throughout North America. As Director of Growth and Operations, Derek is closely engaged with all departments of Team Miller and helps build on an already amazing culture. 

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Sales and Marketing Manager - Kendra Patocki

Kendra worked in the industrial equipment industry for 13 years before joining the SERVPRO Disaster Recovery Team. In her role as Sales and Marketing Manager, she is responsible for developing business in our Saginaw and Detroit franchise areas. Her project experience includes disaster recovery services in commercial and residential facilities. She also holds ICRA and GLSTC Safety certification. Kendra has responded with our team to natural disasters such as Hurricane Florence, Hurricane Michael, Hurricane Laura, and local flash-flooding events. When Kendra is not working, she enjoys spending time with her family and friends. 

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Commercial and Residential Sales - Shandon Miller

Shandon is a Priority Responder for the SERVPRO Disaster Recovery Team. Shandon has been in the restoration business for over eight years. He earned his bachelor's degree in Business, Sales and Marketing from Western Michigan University. In his role as a Priority Responder, Shandon has responded to various catastrophic events including Hurricane Harvey, Hurricane Irma, Ohio flooding, forest fires in Alberta, and various events throughout the country. When not on the road, Shandon also works as a Project Manager and produces lead and asbestos jobs. He is certified in Lead, Asbestos, and Mold Abatement, and maintains a Michigan Builder’s License. 

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Commercial and Residential Sales - Shawn Weiss

Shawn is a proud graduate of Northwood University and is passionate about community involvement. He has been an ambassador for the Midland Business Alliance for seven years and is a member of the Midland Rotary, as well as being the president of the Midland Noon Exchange Club, a local non-profit. He has experience in commercial real estate and property management within several malls throughout the mid-west. Shawn is responsible for developing business throughout the Midland, Michigan area, as well as helping provide assistance to those during major storm and disaster periods. 

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Commercial and Residential Sales - Cindy Sanders

Cindy currently works for SERVPRO as a Residential/Commercial Account Representative that she really loves. Prior to SERVPRO, Cindy worked with Hurley Health Services (HHS) as the Marketing & Occupational Health Specialist. Cindy was the Director of the Institute for Medical Simulation (IMS) at Mott Community College from April 2009 to November 2016. Under Cindy’s direction the IMS has been instrumental in providing simulation training for healthcare professionals and advanced responder training for various companies and community organizations. She has a bachelor’s degree in Business Communication and an associate degree in Interpreting for the Deaf. Cindy is active in a variety of civic and community organizations including Employer Support of the Guard and Reserve (ESGR), The Friends of the Mott Library, and The American Cancer Society. She is a member of the Shiawassee County, Saginaw County and Durand Chambers. She serves on the advisory committee for the EMT class at Genesee Career Institute. 

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Commercial and Residential Sales - Alexis Dickinson

Alexis joined the SERVPRO team with years of experience working in the restoration industry. She has taken on the role of Residential/Commercial Account Manager after being an Assistant Project Manager for our Construction Division. Before joining the restoration industry, Alexis worked in sales for the National Team Development Program (NTDP) for USA Hockey. As a proud graduate of Northern Michigan University, she focuses on developing relationships with community members and businesses throughout Saginaw and Bay County. Alexis is an events committee member of Bay City Energize. 

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DRT Operations Manager - Eric Gauthier

Eric has been a Business Manager, a mentor, and a team leader in the Metro-Detroit area for nearly 30 years. He’s worked as a General Manager in the restaurant industry managing 150 + employees in multiple locations he most recently managed a staff of 175+ employees as an Area Supervisor for a fortune 500 Company before joining SERVPRO. Eric joined the SERVPRO  team in 2019 as a Disaster Recovery Operations Manager. He jumped in and immediately earned his IICRC Water Restoration Certification, IICRC Fire Restoration Certification, and GLSTC Safety Certification. Since then, Eric has Coordinated and Managed large-scale cleaning projects for COVID-19, as well as fire & flood projects throughout the Midwest, including a 500-year flooding event. Eric’s diverse skill set makes him a perfect fit for the emergency services industry. 

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DRT Project Manager - Sheldon Miller

Sheldon is a graduate of Central Michigan University with a degree in Construction Management. Before coming aboard full time in January 2015, Sheldon worked in the industry for seven years. As a member of the Extreme Response Team, Sheldon works as the commercial large loss project manager. He is certified for lead remediation, clandestine decontamination and has IICRC certification in Water Damage restoration, applied structural drying and applied microbial remediation. Sheldon is also a licensed asbestos contractor/supervisor in the state of Michigan.

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DRT Project Manager - Mike Muccino

Mike has been with the SERVPRO for four years. He joined with company with more than two decades of experience in the construction industry. Working through 2007 in residential construction, he has spent the last 10 years in commercial mitigation and insurance repairs. Mike has earned his WRT and ASD certifications along with a MICRO certification in mold. His experience has also included serving as an Operations Manager before transitioning into a Project Manager role for the Disaster Recovery Team, working across state lines on large loss construction projects. He also continues to work directly with insurance carriers through estimating and consulting services on large commercial losses. 

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DRT Project Manager - Paul Schwartz

Paul worked in the industrial paint field for over 20 years as both a specification expert and managed a staff of 100 in his capacity as VP of Operations. Paul joined the restoration field as a General Manager in the restoration industry. He received his advanced restoration designations of Certified Restorer (CR) in 2003, CMRS in 2001 and advanced ICRA Training. Paul has performed and managed large-scale, multi-million-dollar projects in the areas of structural drying, mold remediation, fire and flood losses, and technical restoration, in Florida, Illinois, Indiana, Iowa, Louisiana, Michigan, Nebraska, New Jersey, North Carolina, Ohio, Texas, and Wisconsin. Paul is a licensed builder in Michigan and a Certified General Contractor (CGC) in Florida. 

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Operations Manager - Cathy Schmidt

Cathy has been with SERVPRO for over 20 years and is honored to be part of a team that focus on the SERVPRO mission. She holds IICRC certification in Journeyman Water, Journeyman Fire Restorer, Journeyman Textile Cleaner, Odor Control (OCT), Carpet Cleaning (CCT), Lead Restorer, and Amdecon biohazard certification. Throughout her career, she has assisted multiple homeowners and commercial businesses, each one with a unique circumstance. Being able to assist in getting customer’s lives and situations back to normal while being sympathetic to their needs is something she takes seriously and with the utmost urgency. Outside of SERVPRO, Cathy and her husband of 30 years operate Schmidt Family Farms. She loves to spend time with her three children and five grandchildren. 

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Operations Manager in Abatement and Specialty Mitigation - Chris O'Neal

With over 15 years' experience in disaster recovery and restoration, Chris currently serves as our Abatement and Specialty Mitigation Operations Manager. In this role, he oversees all asbestos, mold, lead and hazardous material abatement projects. Throughout his career, Chris has amassed a great deal of abatement services experience in hospitals/health care, K-12 schools, colleges and universities, manufacturing facilities and commercial office buildings. He is certified in Water Damage Restoration (WRT), Applied Structural Drying (ASD), Applied Microbial Remediation (AMRT), Carpet Cleaning (CCT), Carpet Repair & Reinstallation (CRT), Odor Control (OCT), and he holds a Master Water Restorer accreditation. Chris also maintains a HAZWOPER license, and he is a licensed Asbestos Contractor/ Supervisor within the State of Michigan. Other Certifications include Lead RRP, ASCR Certified Crew Leader, ASCR Mold Remediation Technician, Master Fire & Smoke Restorer, and Master Water Restorer. 

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Reconstruction Project Manager - Tim Kenel

Tim joined SERVPRO in June 2007. Before starting his career at SERVPRO, Tim was a self-employed contractor and has seven years of experience in forensic engineering cause and origin. One of the most notable projects Tim has done is the nine-million-dollar restoration of City Hall in Bay City after a fire in the building’s attic. When he’s not at work, Tim enjoys bow hunting and woodworking. 

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Reconstruction Project Manager - Dave Sova

Dave has been with SERVPRO for more than two years. Before starting at SERVPRO, Dave owned his own restoration company and has 22 years of experience in the restoration industry. He is qualified in Lead Safety and is actively involved in his community, serving as the President of the Montrose Area Chamber of Commerce, Vice President of the Montrose Downtown Development Authority, and is involved in ministry at Vertical Life Church.